Refund and Returns Policy

1.We accept return and refund request only if the product delivered by us is in damage condition, wrong product sent, product in dead condition or product is defective. Buyers will have 7 days after delivery to inform us in case of any dispute in the order to claim for return or refund. Buyer needs to bring the issue to our attention either by emailing us (preferred) or by calling us.

2. If the seal of the product is opened and the product is not faulty then return/refund will not be applicable.

3. Return / Refund request will cancelled if any part or accessory is missing from the product box.

4. Packaging material should be kept by the buyer until the return window is opened as this will help them to pack the product to its original form to avoid any damage during the transit.

5. Product should be packed in a proper way as it was received by the buyer, do not apply tapes or glues directly on the product or on the product box, this may lead to cancellation of your return request.
6. All the accessories which were delivered along with the product should be returned in the same way and along with the product.

7. If the payment was made through our payment gateway, then it will be refunded in same account by which the payment was done, in case of BANK TRANSFER and COD orders refunds will be done only in buyers bank account. Refunds usually takes 7-10 working days to reflect in your account.

9. 3% will be deducted from the order value/total amount if the payment was made using Payment gateway(e.g. Payu, Razorpay etc) this will only be applicable if the order is cancelled by the buyer.

10. For Custom made products only replacement is applicable if the product delivered is defective or damaged, no refunds will be there for orders of custom made products

11. Undeliverable goods
 We are not responsible if our delivery partners are unable to deliver goods in case of incorrect, incomplete or otherwise insufficient contact information and/or address is given during order placement.

• In all such cases if the shipment is returned to us, we will only refund your payment minus all the costs associated with the shipment, including but not limited to shipping (forward and reverse), packing and transaction processing fees.
• Non-returnable item costs will not be refunded.

12. If goods were not purchased from tweakedpc.in then return/refund will not be applicable.

13.Returns not accepted on compatibility issues or Used Custom Liquid Cooling products. Products are sold “as is” condition and cannot be returned, refunded, or under warranty of any kind. Manufacturer reserves the right to alter the design to expand compatibility. Delivered items may not 100% match pictured item. Tweakedpc.in is not responsible for any damage caused by or when using this product. Please use at your own risk. If you have no idea about Custom Liquid Cooling products then please contact us at [email protected](before purchasing the product).

Contact us at {email} for questions related to refunds and returns.